Refund, Cancellation & Fulfillment Policy

Effective Date: January 1, 2026

Digital Rocket Boy (“we,” “our,” or “us”) operates as a consultation-first, business-to-business marketing asset provider. Because our specialized local visibility, public relations, and web architecture services are highly individualized and labor-intensive, all project lifecycles are governed by the following Fulfillment, Cancellation, and Refund terms:

Scope of Service & Fulfillment Timelines:

G-Lens & Social Lens Services

Creative development, profile audits, graphic layouts, and caption development begin immediately upon receipt of manual invoice payment. All custom digital assets and profile maintenance deliverables are fully executed and delivered to the client within the active 30-day project cycle.

Web Architect Services:

Structural wireframing, site layout development, and informational landing page construction are executed strictly within the active 30-day project cycle outlined in your custom invoice.

Omni Media Launchpad Services:

The copywriting, strategic editorial alignment, and technical formatting of media assets take place within the active project window. Once a media release is formally approved by the client and submitted to our third-party distribution networks, syndication fees are instantly committed, and the service moves into a non-refundable fulfillment status.

Month-to-Month Cancellation Policy

We believe in absolute client flexibility. All core services are offered on a flexible, month-to-month basis with zero long-term commitments, automatic renewals, or forced contracts.

No Auto-Renewal

We do not utilize automated recurring billing or auto-drafting software. You will never be charged automatically.

Pausing or Stopping Service:

To stop or pause your service for an upcoming month, simply decline to pay the upcoming manual invoice issued by our team. If you decide to halt active updates midway through a paid 30-day cycle, operational management will cease immediately at your request, but payments for that active cycle are final.

Refund & Dispute Policy

Due to the digital nature of our services, the immediate allocation of custom creative labor, and the non-refundable third-party fees charged by our distribution networks, Digital Rocket Boy does not offer refunds once work has commenced.

Pre-Fulfillment Window:

If an invoice is paid but no discovery consultation, business profile audit, or asset drafting has begun, you may request a 100% refund within 48 hours of payment.

Service Alignment:

If you believe a deliverable does not match the agreed-upon scope of work outlined in your manual invoice, we commit to an exclusive revision period within the active 30-day project window to align the assets with your expectations.

Direct Invoicing Terms

All transactions are executed via secure, itemized direct invoices sent directly to your email. By paying an invoice issued by Digital Rocket Boy, you explicitly acknowledge and agree to the specific scope of work outlined in that invoice, as well as the terms of this Refund, Cancellation, and Fulfillment Policy.